CANCELLATION POLICY

Reliable Dukan believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:

Cancellations will be considered only if the request is made within 24 hours of placing an order
There is no cancellation of orders placed under the Same Day Delivery category.
No cancellations are entertained for those products that the Reliable Dukan marketing team has obtained on special occasions like Pongal, Diwali, and Valentine’s Day etc. These are limited occasion offers and therefore cancellations are not possible.
No charges are applicable if cancellation is made immediately after placing the order. 2% of the order value will be deducted in case cancellation is made after the product is out for delivery.
Orders can be cancelled only before processing. Please contact Reliable Dukan online team Call Centre (+91 9987 167 187) or Email (reliabledukan@gmail.com) to cancel an online order. A cancellation fee of 2% of the order value will be applicable.
A cancellation fee of 5% of the order value will be applicable if the order has been already dispatched.